Antony Joseph. S
CyberJoeAntoClicks — Professional Portfolio & Business Insights
I TURN DATA INTO DECISIONS.
CyberJoeAntoClicks is the professional portfolio of Antony Joseph. S, a dedicated Domain Analyst and Business Analyst with 15+ years of experience in Business/Quality Analysis & IT/ITES Support Services. Proficient in requirement elicitation, process analysis, data mapping, and designing performance dashboards.
ABOUT ME.
CyberJoeAntoClicks is the professional portfolio of Antony Joseph. S.
A dedicated Domain Analyst and Business Analyst with 15+ years of experience in running effective method-oriented operations.
I specialize in requirement gathering/elicitation, process improvement, business analysis, data mapping, report creation, and designing performance dashboards across IT/ITES support services and digital banking.
Requirements & Elicitation
Engaging & coordinating analysis sessions to map client business requirements to framework standards.
Process Improvement
Analyzing portfolios, selecting priority metrics, and suggesting solutions to enhance functional efficiency.
Dashboards & Operations
Designing performance dashboards, managing project operations on cost parameters, and executing key strategies.
SKILLS
& TOOLS.
I combine analytical thinking with the right tools to analyze data, uncover insights, and drive smarter business decisions.
Business Analysis
Requirements gathering/elicitation, process improvement, data mapping, and functional design specifications.
Data & Dashboards
Designing performance dashboards, database segmentation, TSE productivity metrics, and AD-HOC reporting.
IT & Automation Tools
DBMS (SQL), HTML, Dreamweaver, Adobe Photoshop, FCP, Swish Max, and Sound Forge.
Operations & Strategy
Project management, cost parameter optimization, multi-module testing, and cross-functional team coordination.
MY
EXPERIENCE.
A journey of growth, learning, and impact.
Over the years, I’ve worked with diverse organizations, solving real business problems and delivering value through data and strategy.
MY
EXPERIENCE.
A journey of growth, learning, and impact.
Over the years, I’ve worked with diverse organizations, solving real business problems and delivering value through data and strategy.
Domain Analyst (Pan India Fin Tech Application Support)
Full-timeShriram Finance Ltd
- Providing Pan India FinTech Application Support for enterprise financial platforms across Shriram Finance Ltd.
- Managing domain analysis, system troubleshooting, and business requirement mapping for financial operations.
- Collaborating with business stakeholders to optimize application performance, user productivity, and data submission integrity.
Business Analyst
Full-timeNovac Technology Solutions (IT wing of Shriram Finance Ltd)
- Engaged in business analysis and requirement elicitation for NBFC financial operations.
- Mapped client business requirements to required framework standards and functional specifications.
- Analyzed business portfolio, designed performance dashboards, and selected priority metrics to enhance operational efficiency.
Consultant – Business Analysis & Testing
ConsultantIndependent Consultancy
- Provided consultancy in Business Analysis, Software Testing, and Troubleshooting.
- Delivered career guidance, soft skills development, and functional design specifications.
- Managed project operations effectively with emphasis on cost parameters and timely completion.
Business Analyst – Digital Banking BIU
Full-timeHDFC Digital Banking
- Managed Pan-India Application Support for Tele Smart / Dialer customer calling system.
- Built Tele Smart dashboard to track end-to-end business insights, database segmentation, TSE productivity, call disposition, and penetration.
- Coordinated requirement gathering with business users, conducted regular bridge calls, and created standard ad-hoc reporting features.
Business Analyst
Full-timeShriram Value Services
- Managed key modules in UNO (Ultimate Non-Banking Operations) including Loan Origination, Insurance, Vehicle Loans, and Jewel Loans.
- Involved in testing multiple modules, troubleshooting, and designing optimized application suites.
- Provided NBFCs with a varied palette of features to continuously innovate on product & service offerings.
Business & Quality Analyst
Full-timeDCKAP Technologies
- Executed business analysis and quality assurance for US-headquartered software projects.
- Prepared functional design specifications and ensured process compliance across operations.
Associate – Semi-Tech Non-Voice
Full-timeWipro BPO (Level3 Communication USA)
- Handled Level3 Communication semi-technical process for international operations.
- Maintained high process efficiency and quality standards.
SELECTED
WORK.
A selection of projects where I applied analytical thinking, data, and strategy to solve real business problems and deliver measurable results.
SELECTED
WORK.
A selection of projects where I applied analytical thinking, data, and strategy to solve real business problems and deliver measurable results.
Tele Smart / Dialer System (HDFC Digital Banking)
End-to-end customer calling tracking dashboard for database segmentation, TSE productivity, call disposition, and penetration.
Provided Pan-India application support, created standard features for AD-HOC reporting, and conducted regular TSE performance analysis.
UNO - Ultimate Non-Banking Operations (Shriram Value Services)
Core operations suite managing key modules including Loan Origination, Insurance, Vehicle Loans, and Jewel Loans.
Tested multiple modules, troubleshot issues, and optimized application suites for Non-Banking Financial Institutions (NBFCs).
IT/ITES Business Analysis & Process Optimization (Novac Tech)
Engaged in business analysis sessions for Shriram Finance Ltd (NBFC), mapping requirements to framework standards, designing performance dashboards, and deploying execution strategies.
Pan India FinTech Application Support (Shriram Finance Ltd)
Enterprise FinTech application support and domain analysis across Shriram Finance Ltd operations.
Managing system troubleshooting, business requirement mapping, stakeholder collaboration, and ensuring data submission integrity across Pan-India platforms.
RESUME /
CREDENTIALS.
My educational background, professional certifications, and resume that showcase my skills and qualifications.
EDUCATION
CERTIFICATIONS
Mastering Business Analysis
Certified Business Analyst
Fhyzics Business Consultants Pvt Ltd, Chennai · Certified
CBAP Certification (V3)
Certified Business Analysis Professional Training
Undergoing Training · In Progress
Software Testing Certification
Manual & Automated Testing
STC Technology, Chennai · 2008
FCP Video Editing Certification
Multimedia & Video Editing
NFDC (National Film Development Corp) · Certified
RESUME
Download my resume to learn more about my experience, skills, and achievements.
LET'S
CONNECT.
I'm always open to collaboration, exciting projects, and meaningful conversations. Let's create something impactful together.
COLLABORATION /
PHOTOGRAPHY INQUIRIES
Whether you have a project in mind, need a Domain Analyst, or want to collaborate on a creative idea — I'd love to hear from you!
LET'S BUILD
SOMETHING GREAT
TOGETHER.
Thanks for stopping by! I look forward to connecting and creating meaningful impact.
